Methodology

User reviews (NPS)

Reviewers answer “How likely are you to recommend this vendor to a peer?” (0–10). 9–10 are promoters, 0–6 detractors.

NPS = % promoters − % detractors, from −100 to +100.

• Only moderated reviews from the last 24 months count; one per account per vendor per 12 months.
• Scores appear once there are at least 5 reviews; the count is always shown.
• Partnership never affects NPS; scores cannot be edited by hand.